Privacy Policy
Last updated: October 6, 2026
This policy explains data processing by Freelanth, operated by Purrclaw Co., Ltd. as the data controller.
Important payment-data notice
FreelanTH does not request card or bank details to receive or hold funds between users. Never send card details, OTP codes, passwords, or sensitive bank-account information through messages.
1. Data we collect
- Account data such as email, display name, role, email-verification status, and password hashes
- Profile and portfolio information you choose to provide, such as images, biography, skills, and service area
- Usage content such as jobs, services, proposals, agreements, messages, files, deliveries, reviews, and reports
- Technical and security data such as IP address, device, browser, session, event logs, and abuse-prevention signals
2. How we use data
- Create and maintain accounts, verify email, and recover access
- Display profiles, jobs, and services according to publication settings and status
- Provide conversations, agreement records, work management, delivery, revisions, reviews, and reports
- Protect the service against spam, fraud, attacks, and policy violations
- Analyze and improve the service, answer support requests, and comply with law
3. Information visible to others
- Published profiles, display names, portfolios, jobs, services, and reviews may be publicly visible
- Conversation and agreement participants see information needed to communicate and coordinate work
- Email addresses, password data, sessions, and security logs should not be publicly displayed
- Do not place card details, OTP codes, passwords, identity documents, or bank details in messages or public fields
4. Sharing and processors
- We may use hosting, database, email, file-storage, analytics, and security providers as needed to operate the service
- We may disclose data with consent, when necessary to provide the service, or when required by law or a competent authority
- We do not sell personal data
5. Cookies and usage data
- We use cookies or similar technologies for sign-in, security, language, and essential website functionality
- Analytics or non-essential cookies are handled according to applicable settings and requirements
6. Security
- We use technical and organizational measures such as encrypted connections, password hashing, access controls, and event logging
- No system is completely secure. Use a unique password and report suspicious activity promptly
- These measures do not represent that every account has enabled 2FA or completed identity verification
7. Retention and deletion
- We retain data as needed for accounts, service delivery, security, dispute records, and legal obligations
- After account closure, we may delete or anonymize data, or retain limited information for legal, security, fraud-prevention, or third-party-rights reasons
- Retention periods vary by data type and applicable obligation
8. Your data rights
- Subject to the PDPA, you may have rights to access, correct, transfer, object to, restrict, withdraw consent for, or erase data under applicable conditions
- We may verify identity and will respond within the period required by law
- Send requests to privacy@freelanth.com. You may also complain to the relevant supervisory authority
9. Minors, changes, and contact
- The service is not intended for anyone under 18
- If this policy or service scope changes, we will disclose the change and effective date as required
- Contact privacy@freelanth.com for privacy matters and support@freelanth.com for general support